Payment & Shipping

Shipping conditions

We deliver within Germany and to the following countries:

Austria, Belgium, Czech Republic, Luxemburg, Netherlands, Denmark, Italy, France, Hungary, Poland, Slovakia, Slovenia, Spain, Ireland, Portugal, Sweden, Estonia, Finland, Croatia, Lithuania, Latvia, Bulgaria, Greece, Romania

and also to

Andorra, Liechtenstein, Malta, Monaco, San Marino, Switzerland, Vatican City, Cyprus.

Shipping to German islands is generally possible.

Shipping costs include VAT

Our shipping service provider is DPD

DPD

Domestic deliveries (Germany):

We charge a flat rate of € 4.95 per order. From an order value of € 99.00, we deliver free of shipping costs.

Domestic deliveries - Express (Germany):

Parcels up to 30 kg - 19,95 €

each additional 30 kg or part thereof - € 19.95

Deliveries abroad:

We calculate the shipping costs abroad according to the shipping weight:

EU Zone 1:

Austria, Belgium, Czech Republic, Luxembourg, Netherlands, Denmark, Italy, France, Hungary, Poland, Slovakia, Slovenia

Parcels up to 30 kg - 11,95 €

Parcels over 30 kg - each additional 30 kg or part thereof - €11.95

EU Zone 2:

Spain, Ireland, Portugal, Sweden

Parcels up to 30 kg - €17.95

Parcels over 30 kg - each additional 30 kg or part thereof - €17.95

EU Zone 3:

Estonia, Finland, Croatia, Lithuania, Latvia

Parcels up to 30 kg - €22.95

Parcels over 30 kg - each additional 30 kg or part thereof - €22.95

EU Zone 4:

Bulgaria, Greece, Romania

Parcels up to 30 kg - €35.95

Parcels over 30 kg - each additional 30 kg or part thereof - €35.95

International (Non EU) Zone 1:

Monaco

Parcels up to 30 kg - €10.95

Parcels over 30 kg - each additional 30 kg or part thereof - €10.95

Parcels over 990 kg - no shipping possible

International (Non EU) Zone 2:

Andorra, Great Britain, Malta, San Marino, Switzerland, Vatican City, Cyprus

Parcels up to 30 kg - 17,95€

Parcels over 30 - each additional 30 kg or part thereof - 17,95€

Parcels over 990 kg - no shipping possible

International (Non EU) Zone 3:

Liechtenstein

Parcels up to 30 kg - 22,95€

Parcels over 30 kg - each additional 30 kg or part thereof - 22,95€

Parcels over 990 kg - no shipping possible

Self pickup:

If you pick up the goods from our warehouse in Cottbus, the shipping costs are waived. You can pay cash on the spot. Self Pick up is only possible by prior appointment!

Delivery times:

In the case of goods designed individually according to the customer's wishes, the preparation of the proof is carried out within 3-5 days after conclusion of the contract, the execution of the design work as well as the delivery of the goods within 10 days after approval of the proof (in the case of agreed advance payment, after the time of your payment instruction), unless otherwise stated in the respective offer.

Unless otherwise stated in the respective offer, the goods will be delivered within 1 - 3 days in Germany (Germany) and within 3 - 7 days for deliveries abroad after conclusion of the contract (in the case of agreed advance payment, after the time of your payment instruction).

Please note that there is no delivery on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered. If you collect the goods yourself, we will inform you by e-mail when the goods are ready for collection. In this case, no shipping costs will be charged.

Terms of payment

For domestic and international deliveries you have the following payment options:

  • Prepayment by bank transfer
  • Payment by Giropay
  • Payment by 'Sofort' bank transfer
  • Payment by PayPal
  • Payment by credit card
  • Payment by invoice with 'Klarna Pay later' for private customers and individual orders
  • Payment by invoice for registered and activated B2B customers*
  • Payment by AmazonPay (coming soon)

Further details on payment

*) Activation for payment by invoice is possible from the 3rd order and a minimum turnover of 1000€; please contact us.
The invoice amount must be paid within 30 days.
If you have any questions, please find our contact details in the imprint.