Frequently Asked Questions

• You can order in our online shop and on the marketplaces listed above.
• We don't accept orders by email or phone. Ordering through the shop records every order completely and accurately, and you get an order confirmation right away.

• Yes. Select “Pickup” as the shipping method at checkout.
• For orders placed by 2:00 p.m., pickup is possible from the next working day and within one week at the latest.
• Pickup takes place at our logistics centre (Gerhard-Hauptmann-Straße 15, 03044 Cottbus, Germany), Mon.–Fri. until 3:30 p.m.
• Some products are not available for pickup. This is shown on the product page, or at the latest in the shopping cart.

• Yes. Use our Box Configurator or send us your request with dimensions, quantity, quality, colour and any other requirements such as printing via our contact form.

• No. With the license cost calculator from our partner Lizenzero, however, you can license your packaging yourself quickly and easily. Find out more on our packaging licensing page.

• Click the account icon at the top right, then click “Register”.
• If you already have an account, click “Login” at the top right.

• Click “Login” and then “Forgot password”. You'll receive an email with the next steps.

• You'll receive your invoice by email once your order has shipped. If you need a copy, write to us at info@verpacking.com.

• Log in to your customer account.
• Click on the order overview.
• Select the order and click “View Order”.
• Scroll down and click “Track shipment”. You'll be redirected to the carrier automatically.

• Contact our customer service by phone or via our contact form. We'll take care of it.

• Log in to your account and open your orders.
• Select the order and add the items to your cart again using the “Add to Cart” button.
• This works for single items and for the entire order.

Yes, there is a dedicated discount programme for premium customers. You'll find all the details here: Premium Customer Discount.

The FEFCO-ESBO code (International Fibreboard Case Code) is an internationally recognised code for describing packaging made of corrugated and solid board. Each box style has its own number.
(Source: Wikipedia)

Corrugated board consists of at least three layers of strong paper glued together: two liners with a fluted layer in between. This flute gives corrugated board its name and its high stiffness. Corrugated board is inexpensive to produce and can be disposed of with waste paper.

Which flute types are there?

• A-flute (coarse flute, t: 7.9–10.0 mm, h: 4.0–5.0 mm)
• B-flute (fine flute, t: 4.8–6.5 mm, h: 2.2–3.1 mm)
• C-flute (medium flute, t: 6.5–7.9 mm, h: 3.1–4.0 mm)
• D-flute (fine flute, t: 3.5–4.8 mm, h: 1.9–2.2 mm)
• E-flute (micro flute, t: 2.6–3.5 mm, h: 1.0–1.9 mm)
• F-flute (mini flute, t: 1.8–2.6 mm, h: 0.6–1.0 mm)
• G-flute (mini flute, t: ≤ 1.8 mm, h: < 0.6 mm)
• N-flute (mini flute, h: approx. 0.40 mm, dimensions not standardised)
• K-flute (t: > 10.0 mm, h: ≥ 5.0 mm)

t = pitch (distance from crest to crest), h = flute height
(Source: wellpappe-wissen.de)

• My (µm) stands for micrometre. 1 µm equals 1/1000 mm.
• The thickness of stretch film, for example, is given in My. The thicker the film, the stronger and more tear-resistant it is.

• No. Up to and including size G/7, you can use Deutsche Post's Warensendung (merchandise) and Büchersendung (book) services. Sizes H/8, I/9 and K/10 are too large for these.

• For a paperback, we recommend size D/4 or E/5. You'll find the exact inner dimensions on each product page.

• The adhesive closure replaces the postal clips that used to be common.
  Peel off the release strip and stick the flap onto the transparent film on the back of the mailer.
  This lets the mailer be opened and resealed, which Deutsche Post requires for Warensendung and Büchersendung.

Flexographic printing is a direct relief printing process. “Direct” means the printing plate transfers ink straight onto the material, such as film. “Relief” means the printing elements, such as letters, are raised on the plate. Flexo printing is versatile and can print on materials that other processes can't handle or only to a limited extent.
(Source: print.de – Flexodruck)