Frequently Asked Questions

• Orders via e-mail and telephone can no longer be accepted due to the General Data Protection Regulation (GDPR). We ask for your understanding.

• Yes, you can order goods for pickup; a corresponding option can be found in the checkout under shipping methods.
• If ordered before 2:00 p.m., pickup can be made the next working day at the earliest – but no later than one week after.
• Pickup takes place at our logistics center (Gerhard-Hauptmann-Straße 15, 03044 Cottbus) and is possible Mon.–Fri. until 3:30 p.m.
• Please note that some products are not available for pickup; this will be indicated on the product detail page – at the latest in the shopping cart.

• Yes, we also offer custom-made products. You can use our Box Configurator, or send us the required information such as dimensions, quantities, quality, color, and additional requests such as printing, etc. by email.

• The license cost calculator of our partner Lizenzero provides you with a quick and convenient entry into packaging licensing!
• You can learn more about Lizenzero on our page packaging license.

• Click on the account icon at the top right and then on the "register" link.
• If you are already registered, click on "Login" at the top right.

• Click on "Login" and then follow the "Forgot password" link. You will receive an automated e-mail. Please follow the instructions.

• You will receive the invoice by e-mail after the goods have been shipped; if you need a copy, please contact info@verpacking.com.

• First, log into your customer account with your credentials.
• Then click on the order overview.
• Select the order you want to track and click on "View Order".
• Scroll down and select the "Track shipment" link -> you will be automatically redirected.

• Please contact our customer service by phone or e-mail.

• Log into your account and go to your orders.
• Select your desired order and simply add the desired items to the shopping cart using the "Add to Cart" button.
• This works for individual products as well as the entire order!

Yes, there is a wide-ranging discount program for premium customers! You can find all the information here: Premium Customer Discount.

• The FEFCO-ESBO Code (also International fibreboard case code; German: International Code for Shipping Packaging) is an internationally valid code for describing packaging made of corrugated board and solid board.
  (Source: Wikipedia)

• Corrugated cardboard consists of at least 3 layers of strong paper, glued together: 2 liners, and in the middle a layer pressed into waves. This wave gives corrugated cardboard its name – and the high stiffness, which has made it the most popular packaging material in shipping. Corrugated cardboard is inexpensive to produce and, thanks to its high recycling rate, also environmentally friendly.
  
  Which flutes exist?
• A-Flute (coarse flute, t: 7.9–10.0 mm, h: 4.0–5.0 mm)
• B-Flute (fine flute, t: 4.8–6.5 mm, h: 2.2–3.1 mm)
• C-Flute (medium flute, t: 6.5–7.9 mm, h: 3.1–4.0 mm)
• D-Flute (fine flute, t: 3.5–4.8 mm, h: 1.9–2.2 mm)
• E-Flute (micro flute, t: 2.6–3.5 mm, h: 1.0–1.9 mm)
• F-Flute (mini flute, t: 1.8–2.6 mm, h: 0.6–1.0 mm)
• G-Flute (mini flute, t: = 1.8 mm, h: <0.6 mm)
• N-Flute (mini flute, h ≈ 0.40 mm, dimensions not standardized)
• K-Flute (t: > 10.0 mm, h: = 5.0 mm)
  
  (Source: http://www.wellpappe-wissen.de)

• 1 My or µm stands for the unit micrometer, which equals 1/1000 mm.
• The material thickness, e.g. of stretch films, is given in My: a greater thickness corresponds to higher load capacity and tear resistance.

• No, up to size G/7 you can send merchandise and book shipments. Sizes H/8, I/9 and K/10 are no longer permitted.

• We recommend size D/4 and/or E/5.

• This closure replaces the alternative variant with postal clips.
  To do this, remove the tear-off strip and stick the flap onto the transparent film on the back of the bubble mailer.
  This allows resealing of the envelope, which is also necessary for merchandise or book shipments at the German Post.

• Flexographic printing is a printing process and belongs to the direct relief printing methods. “Direct” means that the printing plate transfers the ink directly onto the substrate (e.g. film). “Relief printing” means that the elements to be printed (such as letters) are represented as raised areas on the printing plate. The flexographic printing process is versatile and can print on materials that other printing processes cannot or can only process to a limited extent.
  (Source: Print - Flexodruck)