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FAQ - Frequently Asked Questions

About us:

1. Where can I place orders?+

Check24IdealoKauflandMetro

  • We can no longer accept orders by e-mail and telephone due to the General Data Protection Regulation (DSGVO). We ask for your understanding.

2. On which social networks is Verpacking represented?+

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3. What is the merchant access?+
  • the merchant access grants you various discounts from a certain order total. This access is only activated for corporate customers who can provide us with proof of trade.

4. Is there the possibility to pick up goods from you?+
  • Yes, you can order goods for self pickup; you will find a corresponding option in the checkout under the shipping methods.
  • For orders placed by 2:00 p.m., collection can take place on the next working day at the earliest - but after one week at the latest. 
  • The pickup takes place in our office & logistics centre (Alt-Kaulsdorf 18, 12621 Berlin) and is possible Mon.-Fri. until 3.30 pm.
  • Please note that some products are not available for collection; this is already indicated on the product detail page - at the latest, however, in the shopping basket.

5. I need a special made-to-measure item. Is that possible?+
  • Yes, we also offer custom-made products. For this you can use our Cardboard-configurator, or you send us the required information such as dimensions, purchase quantities, quality, colour and other wishes such as printing via e-mmail.

6. Can I license packaging at your site?+
  • No, but on our page Verpackungslizenz you will find all required information.
  • The licence cost calculator from our partner Lizenzero also offers you a quick and convenient introduction to packaging licensing!
  • Note that this page is currently in german only, the english version is under development.

Customer Account and Newsletter

1. How do I register or sign in?+
  • Click on "Login" (top-right of the page) and then on the "New here? Register now"- Button.
  • If you already have a customer account, click on "Login" in the top right-hand corner and provide your credentials.

2. How can I reset my password?+
  • Go to "Login" and click the "forgot password"-button.
  • Enter your email address in the required field.
  • You will receive an automated e-mail. Please follow the instructions.

3. How do I track the goods I have ordered??+
  • First log in to the customer account with your specified data.
  • Then click on the order overview.
  • Now select the order you want to track and click on "View order".
  • Scroll down and select the link "package tracking"; you will be automatically redirected.

4. I have ordered or received the wrong goods. What do I have to do?+
  • Please contact our customer service via phone or e-mail.

5. How can I conveniently repeat orders?+
  • Sign in to your account and check your list of orders.
  • "Select" an order and add the desired items to the shopping cart simply and easily with the "Add to cart" button.
  • This works with individual products as well as with the complete order!

6. How do I subscribe to or unsubscribe from the newsletter?+

Be one of the first & benefit from our price promotions:
Many personalised offers and discounts await you! Always be informed on the subject of packaging, filling material & storage requirements.
You can easily unsubscripe whenever you want.

  • To Subscribe to the newsletter go to Newsletter.
  • Enter the data required for registration truthfully in the respective fields.
  • To complete the registration, you must verify your email address (opt-in).
  • To Unsubscripe from the newsletter go to Newsletter.
  • Enter the e-mail address you used to subscribe to the newsletter.
  • No additional confirmation/verification is required.

Technical Information

1. What does Fefco mean?+
  • The FEFCO-ESBO-Code (International Fibreboard Case Code) is an internationally valid code for describing packaging materials made of corrugated board and solid cardboard.
    (Source: Wikipedia)
     
  • More Infos about FEFCO  •   FEFCO Cardboard Boxes

2. What is the flute of corrugated cardboard?+
  • Corrugated cardboard consists of at least 3 layers of strong paper that are glued together: 2 covers, and in the middle a layer pressed into a corrugation. It is this corrugation that gives corrugated board its name - and the high rigidity it provides in the form of cardboard boxes. This has made it the most popular packaging material for shipping goods. Corrugated board is relatively cheap to produce and, thanks to its high recycling rate, it is also environmentally friendly.
    Note that in english the corrugated layer is referred to as 'flute' - in germany we use the term 'wave'.

  • Which flutes do exist?
  • A-flute (coarse flute, t: 7,9-10,0 mm, h: 4,0-5,0 mm)
  • B-flute (fine flute, t: 4,8-6,5 mm, h: 2,2-3,1 mm)
  • C-Celle (medium flute, t: 6,5-7,9 mm, h: 3,1-4,0 mm)
  • D-flute (fine flute, t: 3,5-4,8 mm, h: 1,9-2,2 mm)
  • E-flute (fine or micro flute, t: 2,6-3,5 mm, h: 1,0-1,9 mm)
  • F-flute (mini flute, t: 1,8-2,6 mm, h: 0,6-1,0 mm)
  • G-flute (mini flute, t: = 1,8 mm, h:
  • N-flute (mini flute, h = ca. 0,40 mm, dimensions not starndardised)
  • K-flute (t: > 10,0 mm, h: = 5,0 mm)

    (Source: http://www.wellpappe-wissen.de)

3. What does 'My' mean?+
  • 1 My or mµ stands for the order of magnitude 'micrometre', which corresponds to 1/1000 mm.
  • The material thickness of stretch films, for example, is given in My: A greater thickness corresponds to greater resilience and tear resistance.

4. Are all bubble envelopes suitable for goods and book shipments?+
  • No, you can send consignments of goods and books up to size G/7. Sizes H/8 I/9 and K/10 are no longer permitted.

5. Which bubble envelope is suitable for shipping a DVD or Bluray?+
  • We recommend size D/4 and/or E/5.

6. What is an adhesive closure?+
  • This closure replaces the alternative variant with the postal clips.
    To do this, detach the peel-off strip and stick the flap onto the transparent film which is on the back of the bubble envelope.
    This allows the bag to be resealed, which is also necessary for a consignment of goods or books at the german post office.

7. What is Flexoprint?+
  • Flexoprint or flexographic printing is a printing process and belongs to the direct letterpress printing processes. "Direct" means that the printing plate transfers the ink directly onto the substrate (such as foil). "Letter press" means that the elements to be printed (such as letters) are shown as raised areas on the plate. The flexographic printing process is versatile and can print on materials that other printing processes cannot or can only process to a limited extent.
    (Source: Print - Flexodruck)